The Transition Coach – Jan Duvenhage

Terms & Refund Policy

Effective date: 8 November 2026

Part A — About This Agreement

1. Who We Are

The Transition Coach is operated by Jan George Duvenhage, a sole proprietor trading as “The Transition Coach”, based in North West Province, South Africa.

Physical address: Hakboslaagte, Coligny, 2725, North West, South Africa

Email: coach@straatpredikant.com or straatpredikant@gmail.com

Phone / WhatsApp: 073 273 2727

The Transition Coach is accredited through the International Coaches Register (ICR) and follows the ICR Code of Conduct and its continuing professional development requirements. Coaching is not a regulated profession in South Africa; ICR accreditation is a voluntary professional standard, not a government licence.

This document and all agreements concluded through it are governed by the laws of the Republic of South Africa. The Transition Coach chooses the physical address above as its domicilium citandi et executandi for all purposes under this agreement, including the delivery of any legal notice, process, or other communication.

2. What We Offer

The Transition Coach provides professional coaching, leadership development, and transitional-ministry services, including:

  • One-on-one coaching: the Flight Plan Session (a 30-minute introductory session for first-time clients); Coaching per Session (a single 90-minute session, paid per session); the Reconstitution Method (a 3-stage, 9-step, 90-day programme of 90-minute sessions); Executive-Function Coaching (a non-diagnostic package of four 90-minute sessions); and the Adaptive Leadership Intensive

  • Leadership and Adaptive Leadership Workshops, delivered either to an organisation’s leadership team as a weekend intensive, or as a standalone programme for individual leaders (in-person, online group, or online one-on-one)

  • Transitional ministry workshops for congregations and lay leaders, including the Church Revitalisation Workshop and Finding Our Place

  • Free and paid digital resources, including the Flight Plan and Future Flow Blueprint lead magnets, and other digital downloads

Our 1:1 and workshop programmes are designed primarily for senior executives, business owners, and organisational leaders, and for congregations and lay leaders within our ministry-coaching programmes. All coaching and workshop sessions are delivered online via Microsoft Teams, unless an in-person format has been specifically agreed and confirmed in writing.

3. Booking and Delivery

  • 1:1 sessions are booked online: choose a service on our website, pick a time in the booking calendar, and pay at checkout. Workshop places can be booked via our Carepatron booking page, or arranged directly by email or WhatsApp. A booking is confirmed once you receive a confirmation email and, for bookings made on our website, once payment has been received. If payment for an online booking is not completed, the booked time may be released.

  • Session and workshop joining details — a Microsoft Teams link, or venue details for in-person workshops — are sent by email ahead of the scheduled date.

  • Digital products and free resources are delivered electronically, by immediate download link or email, on successful purchase or sign-up. No physical goods are shipped.

  • Team-engagement Leadership Workshops are scheduled directly with the client organisation once a booking is confirmed and invoiced.

4. Where We Operate

Our services are available primarily to clients in South Africa, and by arrangement to clients in Namibia, Botswana, and Zimbabwe. All prices are quoted, and all payments are processed, in South African Rand (ZAR).

Part B — The Coaching Relationship

5. The Nature of Coaching

Coaching — including every one-on-one and workshop programme offered by The Transition Coach — is a collaborative, future-focused development process. It is not therapy, counselling, psychological treatment, medical care, or legal or financial advice, and The Transition Coach is not a licensed mental health professional, physician, attorney, or financial advisor. Where therapeutic, medical, psychiatric, or other licensed support would better serve you, we will say so directly and encourage you to seek it.

Coaching outcomes depend substantially on your own effort, honesty, and follow-through between sessions. We do not guarantee specific results, income, career, or relationship outcomes.

6. Confidentiality

What you share with us in coaching sessions is kept confidential and is not disclosed to third parties without your written consent, except where disclosure is required by law, or where there is a genuine risk of serious harm to you or another person. Where a workshop or team engagement is commissioned by an organisation, any reporting back to that organisation is limited to what has been explicitly agreed with you in advance — the content of individual coaching conversations is not shared without your consent.

7. Session Recordings and Transcription

With your consent, sessions may be recorded and transcribed — including bilingual English/Afrikaans transcription — to support note-taking and continuity of coaching. Recordings and transcripts are stored securely, used only for the purposes of your own coaching engagement, and are not shared with third parties without your consent, except as set out in clause 6.

8. Intellectual Property

All frameworks, workbooks, assessments, slide decks, and other materials provided during coaching, workshops, or programmes remain the intellectual property of The Transition Coach or, where used under licence, of the relevant third-party training provider. They are provided for your own personal or organisational use only and may not be copied, reproduced, taught, or distributed to others, in whole or in part, without our prior written consent.

9. Your Role in the Coaching Relationship

Coaching works best as a two-way process. You agree to engage honestly, complete any agreed reflection or action steps between sessions, and raise any concerns about the coaching relationship with us directly and as early as possible, so they can be addressed.

Part C — Fees, Cancellations and Refunds

10. Fees and Payment Options

Current fees for one-on-one coaching booked through our website:

  • The Flight Plan Session: R380

  • Coaching per Session: R1,080 per session

  • The Reconstitution Method: R22,500 paid in full, or R4,675 per month for six months (R28,050 in total)

  • Executive-Function Coaching: R5,670 for the four-session package

The Transition Coach is not registered for VAT, so no VAT is added. There are no delivery or other additional charges.

Fees for workshops and other services are as quoted to you at the time of booking or in your invoice. Depending on the service, payment may be made by:

  • Online payment through PayFast at our website checkout, for 1:1 sessions and packages booked on our website;

  • Direct EFT/bank transfer, recorded through our Carepatron invoicing system, for workshop bookings and arrangements made directly with us;

  • PayFast recurring billing (card only), for the Reconstitution Method six-month payment plan and any other agreed instalment or retainer arrangement (see clause 14).

All amounts are in South African Rand (ZAR).

11. Your Cooling-Off Right

Under Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), where you conclude a booking or purchase electronically, you may cancel it without reason or penalty within 7 days. As permitted under Section 42(2) of ECTA, this right falls away once the relevant service has been delivered to you — for example, once a coaching session has taken place, or once a digital product has been downloaded or accessed. In practice:

  • Digital products and downloads: refundable in full if you cancel within 7 days and have not yet downloaded or accessed the product; non-refundable once accessed.

  • 1:1 sessions and workshop bookings: refundable in full if you cancel within 7 days of booking, provided the scheduled date is more than 7 days away. Once a session or workshop has taken place, it is not refundable under this cooling-off right.

12. Cancelling or Rescheduling a Booked Session or Workshop

Separately from the cooling-off right above, the following notice-based policy applies to any scheduled 1:1 session or workshop booking, whether inside the cooling-off window or not:

  • 7 or more days’ notice before the scheduled date: full refund, or a credit toward rescheduling, at your choice.

  • Less than 7 days’ notice: 50% of the applicable fee is retained as an administration/cancellation fee; the balance is available as a credit toward one rescheduled date, at The Transition Coach’s discretion.

  • No-show without prior notice: the full fee is forfeited, with no credit offered.

  • Team-engagement Leadership Workshops (organisational weekend intensives): given the venue and facilitator commitments involved, a minimum of 14 days’ notice applies for a full refund. Cancellations with less than 14 days’ notice forfeit 50% of the engagement fee.

13. Multi-Session Programmes and Packages

Where you have purchased a multi-session programme or package (such as the Reconstitution Method, Executive-Function Coaching, or the Adaptive Leadership Intensive):

  • Sessions already delivered are non-refundable.

  • Remaining, undelivered sessions may be cancelled subject to the notice periods in clause 12, applied against the next scheduled session in the programme.

  • If you withdraw from a programme part-way through, any refund of the unused portion is calculated by charging the sessions already delivered at the standard per-session rate in our launch pricing (R1,620 per session for the Reconstitution Method; R1,080 per session for other online coaching), not at a pro-rated package discount.

14. Payment Plans, Retainers and Recurring Billing

Where you choose the Reconstitution Method six-month payment plan, or have agreed another instalment or retainer arrangement with The Transition Coach, payment is collected through PayFast recurring billing. By authorising a recurring payment, you agree that:

  • PayFast securely tokenises your card details; The Transition Coach never sees or stores your full card details.

  • Payments recur at the agreed frequency until the agreed number of payments has been made or the arrangement is cancelled. For the Reconstitution Method six-month payment plan, R4,675 is charged when you sign up and then monthly, for six payments in total (R28,050). The plan has a minimum duration of six months, and charges stop automatically after the sixth payment.

  • You may cancel future billing at any time by giving The Transition Coach at least 7 days’ notice before the next billing date, or by managing the subscription directly through PayFast’s own subscriber tools.

  • Cancelling future billing stops charges going forward; it does not, on its own, refund a period that has already been paid for and delivered, wholly or in part. The cancellation and refund terms in clauses 12 and 13 apply to sessions within a billing period.

  • If you cancel the six-month payment plan before all six payments have been made, the programme ends on the date of cancellation. The amount due for sessions already delivered is then calculated as set out in clause 13; if that amount is more than you have paid, the difference is payable, and if it is less, the difference is refunded.

15. How to Request a Cancellation or Refund

Contact The Transition Coach by email (coach@straatpredikant.com or straatpredikant@gmail.com) or WhatsApp (073 273 2727), stating your name and the booking or order concerned. Approved refunds are processed within 15 business days of your request, and in any event no later than 30 days, as required under ECTA.

Part D — Legal

16. Limitation of Liability

To the fullest extent permitted by South African law, The Transition Coach’s total liability to you arising from or in connection with any coaching, workshop, or programme is limited to the amount you have actually paid for that specific service. The Transition Coach is not liable for indirect, incidental, or consequential loss — including loss of income, business opportunity, or reputation — arising from your participation. Nothing in this clause limits liability that cannot lawfully be excluded, including liability for gross negligence or wilful misconduct.

17. Privacy

The Transition Coach takes reasonable steps to protect the personal information of clients and website users, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). For details of what is collected and how it is used, see our Privacy Policy.

18. Payment Processing and Card Security

  • Card transactions are acquired for The Transition Coach by PayFast (Pty) Ltd, an approved payment gateway for South African acquiring banks. PayFast uses industry-standard encryption to protect card data, and no card details are stored on The Transition Coach’s own systems. PayFast’s security certificate and policies can be viewed at www.payfast.io.

  • Your personal and booking details are stored by The Transition Coach separately from your card details, which are entered directly on PayFast’s secure payment platform and never pass through our own systems.

  • The merchant outlet country for all payment transactions is South Africa, and all transactions are processed in South African Rand (ZAR).

  • The Transition Coach is responsible for all aspects of the services described in this document, including their delivery, customer service and support, and the resolution of any dispute relating to a booking, session, workshop, or digital product.

19. Complaints and Dispute Resolution

If you are unhappy with any aspect of your coaching, workshop, or programme, please raise it with us directly and in writing first, so we can address it — most concerns are resolved this way. Where a concern relates to professional conduct and cannot be resolved directly, you may also raise it with the International Coaches Register (ICR), the professional body through which The Transition Coach is accredited. Nothing in this clause affects your rights under South African consumer protection law, including your right to approach the National Consumer Commission or the Consumer Goods and Services Ombud.

20. Governing Law and Domicile

This agreement is governed by the laws of the Republic of South Africa. The Transition Coach chooses the physical address given in clause 1 as its domicilium citandi et executandi for all purposes arising from this agreement, including the delivery of any legal notice or process.

21. Changes to This Policy

The Transition Coach may update this document from time to time. Where reasonably possible, material changes will be published on our website at least 7 days before they take effect. The version in force at the time you make a booking or purchase governs that transaction.

Last updated: 8 November 2026